Call us on 0333 4141 999 info@callhandling.org.uk

Inbound UK Call Handling Service from Connect

  • Completely UK based
  • No set up charges
  • From just £14.99 per month
Operator Julie ready to handle calls

Working from the office, home or remote?

Whether your business is large or small, our range of inbound call handling services will ensure that all your calls are answered and handled with all the care and professionalism that you and your customers expect from as little as just £14.99 a month.

Call us on 0333 4141 999 or click here to start your 30 day free trial.

How does it work?

Our call handlers answer your calls in your company name or as you instruct and can either:

  • take a detailed message
  • transfer the caller
  • access your diary
  • even process an order

 

Read our FAQs

From £14.99 per month

We have a range of tariffs to suit small, medium and large businesses starting from £14.99 per month.

Looking for a basic call handing service, diary management or something more complex? Our service can help.

No long term notice periods, just monthly rolling contracts.

 

View our pricing

30 day FREE trial

We offer all new business enquiries a free trial of up to 30 days of all our call answering services.

Apply online today and we can have up and running in under an hour.

To find out more or to start a no obligation, free trial, call us today on 0333 4141 999 or click below to apply online.

 

Set-up a trial

Let your customers know you really care about their business.

Give them the best first impression every time they call with a live call handling receptionist.

Outsourcing to a live call handling service

UK based call handling for every business size

Whatever the size of your business we can provide the solution that will provide superb customer service, enhance your company’s image and ensure that you never miss another business call.

Easy to set-up and use

We provide you with an unique telephone number that you can either divert calls to from your existing line or market direct.

As you divert calls to us, you are in control of when you use our call handlers. Some clients send all calls to us, some use us for call overflow or unexpected staff absence, it really is up to you and the needs of your business.

“Connect’s operators are able to login to our systems and advise our customers accordingly meaning that we have more time to get our orders out rather than answer the calls asking where they are!”

“During the recent lockdown we found the service more invaluable than ever”

Joseph Reardon

Sleepy Hammocks

Why choose Connect?

Connect are able to offer your business everything from a virtual PA and remote reception service to full customer service and call centre outsourcing.

Outsourced call handling that grows with your business
Professional, UK based operators greet your callers
Messages are sent via email or txt at close of call
Calls can be transferred just like an in-house receptionist

Frequently Asked Questions

Do I need any special equipment or software?
No, you don’t need any additional equipment or software at all to use any of our call handling services.

If you will only be diverting calls from one line to us, the only addition to your existing telephone service is to call your provider to ask them to enable a call divert service on your line, although most people find that they already have this facility.

If you are diverting calls from a telephone system or office network, diverting calls will simply involve a minor change to your programming to tell your system what number to divert to.

Where are my calls answered?

All calls are answered at our premises in Edinburgh by our team of experienced and professional operators.

We never outsource any of our service and never use any overseas facility.

How will my calls be answered?

The short answer is “however you want them answered”.

Every call is answered in your company name or with the greeting script you request. It can be a general greeting or reflect a specific campaign or anything else you require and, like all elements of your service, it can be changed at any time.

How do I direct calls to my call handling service?

We can set up any of a range of straightforward ways to send calls to your call handling service.

You can choose to either use your existing telephone number or a special “non-geographic” number like an 03 or 0800 number to route your callers to us.

You can choose to send either all of your calls directly to your call handling service or only those calls that you or your staff are unable to answer. To discuss how you would like your calls to be routed just call us on 0333 4141 999

Can you transfer calls through to me just like my receptionist?

Yes we can answer your calls and then offer the call to you on your direct line or mobile phone.

If you would prefer not to take any particular call, we will simply take the caller’s details and message and pass then to you by your preferred method.

Can I choose which calls to divert to you?

Yes, if you divert your calls to us it is just a case of dialing a few keystrokes into your phone to turn the divert on or off.

You can also choose how the divert should work: either sending all call to our team or only those calls which go unanswered or find your line to be engaged.

How do I set up call divert?

Call divert is easy to set up and use. Just call your telephone provider (BT, NTL etc.) and ask them to enable the service on your line.

Turning the divert on or off ore choosing how you would like it to work is simply a case of entering a few keystrokes into your phone.

Can I divert my mobile to my dedicated line?
Yes you can, but remember that your mobile operator may charge you to do this.
Do I need to notify you each time I divert?

No, you don’t.

Our systems are always ready and waiting for any calls to come in for you.

What hours is Connect open?

Our normal office hours are 08:00hrs – 18:00hrs, Monday to Friday.

Outside of these hours, we operate an individual, personalised voicemail service for each of customers which includes a greeting by one of our call handling team in your own company name.

How long does it take to set up a call handling service?

In the vast majority of cases we can have your service up and running within just one hour.

More complex profiles such as diary management or even more bespoke services can take longer as operators will need to be individually trained in order to handle your calls correctly.

What if more than one person calls my service at the same time?

Our service is built around systems that allow us to predict and manage overall increases in call volumes.

We have a shift system that ensures that there are always more than sufficient staff to cope with even unexpected surges in call volumes.

We can accept up to 20 simultaneous calls for each customer and additional capacity can be build in to cater for higher call volumes.

Do you hold a log of my past messages?

Yes – all of your calls from the previous six months are available to our operators and can be accessed anytime you call or log on to the customers section of our website.

Page Last Updated: March 18th, 2021