Outsourcing to a live call handling service
Connect are able to offer your business everything from a virtual PA and remote reception service to full customer service and call centre outsourcing. Whatever the size of your business we can provide the solution that will provide superb customer service, enhance your company's image and ensure that you never miss another business call.
From call overflow to diary management, we have a flexible service to suit
The unique flexibility of our systems means that no matter what type of call handling solution you need, we can deliver it. From helping out with overflow calls when your reception desk is busy to placing orders on behalf of your customers or dealing with their product queries, we can give you the inbound call handling facility you need without the cost and commitments of adding to your staff.
Sometimes referred to as a virtual receptionist, our virtual PA's are able to professionally answer all or some of your calls. No two businesses are the same and so you instruct us on set-up how we are to handle callers.
You may already have a receptionist but our overflow service allows your business to carry on answering calls no matter if it is unexpectedly busy or if your receptionist is on lunch, ill or on annual leave.
Using either our bespoke online diary or any other online diary system (Google, TM2, Bookeo etc) our operators can book, cancel, amend or confirm appointments for your callers. Details can then be emailed or txt through to you.