Large UK firm of Solicitors:
Our client is one of the largest firms of Solicitors in the UK with offices spread throughout England. We were approached to handle their calls as they felt their current reception desks were struggling to answer all the new and existing enquiries.
Our service is not a replacement of their existing receptionists but a back-up for when they are engaged or otherwise unavailable.
Our telephone system is able to not only answer our clients calls in the company name but also identify which location the caller has rung, our operators then take basic details and transfer the call through to the correct department or person.
Bike gear retailer based mainly online:
Our customer is a leading global provider of fashionable and advanced bike gear and clothes including Roof and the esteemed Belstaff ranges.
As their primary sales and product channel is web based, our client has used our call handling service for over five years to provide one single and easy point of contact and customer service facility for their customers. New orders, returns issues and stock enquiries are all dealt with by our virtual receptionist operators with each customer call being transcribed and sent back via email to our client for product dispatch etc as required.
Any enquiries where the caller has a particularly technical question that our operator can’t answer, then they are transferred through to the shop floor.
Edinburgh based Plumbing Contractor:
Our client is based in Edinburgh but covers most of the Lothians and Fife, they cater for both commercial and domestic customers be it general plumbing, boiler maintenance or emergency repairs.
More often than not our client is unavailable, either out on call, knee deep in water or with his head under a sink, however our service ensures that our client’s calls are always answered politely and professionally.
Our operators are able to access an online diary and can book new appointments or can advise existing clients of their scheduled appointments. Messages are sent to our call answering client at close of call via txt message so that they can be responded to at the earliest opportunity even if they are out and about.