How it Works

All our call handling services can be individually tailored to suit your specific needs. From how and when your calls reach us, to how each call is answered and handled, we can provide a service that is as unique as your business.




















Creating Your Service
We can provide a completely unique tailored service, exactly designed to fit the needs of your business. All your calls will be answered by our staff using your own company name and your preferred greeting. Each call is then handled just as you have requested, collecting the name, contact details and any message of each caller as well as any additional information that you would like such as:
> The client’s reference number.
> Where the caller is in the country.
> When the client is looking to book your service for.

Messages and information about each call can be sent to you by:
> Email
> Fax
> SMS text message.
> Calls can also be transferred through to any landline or mobile phone.
> Additionally, you will be able to access all your messages 24/7 by logging onto the customer area of our website.

Our systems are flexible enough to be able to deal with different types of calls in different ways, for example, you might want calls from suppliers to be sent to you by email while calls from customers are sent to you by text message and calls from new customers are transferred through to your mobile phone so you can speak to them immediately.

However you would like your calls to be handled and routed, our experienced team and robust systems can deliver the service you are looking for.

Directing Your Calls to Your Call handling Service
When your account is set up we will provide you with a unique “Service Phone Number”. All calls received on this phone number will be identified as yours and handled according to your instructions. We can help you to direct your calls to your Service Phone Number using whichever of the following methods suits you best:
Method A. Using the call forwarding service offered by your telephone line provider (e.g BT, Virgin Media, TalkTalk, etc). These are easy to use and are offered by all UK telephone providers. Available on both analogue and digital (ISDN) lines.

Method B. Using your internal telephone system’s call forwarding functions. Most phone systems have this option available. Operating it is usually very straightforward.

Method C. Using a "non geographic" 0800 or 0845 number. We can also supply numbers to give you a presence in a particular telephone area (e.g. 0207 for London, 0121 for Birmingham, 0161 for Manchester, etc) These numbers can include functionality to direct your calls in a wide variety of ways.

Method D. Simply use your Service Phone Number as your business number, printing it on your business cards, etc.

All of these methods (except D) allow you to choose for your call handling service to handle either:

All calls
All calls made to your business line will be diverted to your call handling service via your Service Phone Number.

Engaged calls
Only calls that you can’t answer because your line is engaged will be diverted to your call handling service via your Service Phone Number.

Unanswered calls
Only calls that are not answered within your chosen number of rings will be diverted to your call handling service via your Service Phone Number.

Engaged or Unanswered Calls
All call that are made when your line is engaged or are not answered within your chosen number of ring will be diverted to your call handling service via your Service Phone Number.

However you would like your call handling service to work, we’ll help you route your calls to your handling service in just the way best suits you and your business. Whether you are out of the office, meeting with clients or just want to give your business a larger and more polished image while you work in peace and quiet, you can be sure that you’ll never miss another call.