Services

Our range of call handling services gives your business an extra pair of hands to look after any kind of incoming calls and let you and your team get on with what you do best.

From simply handling your calls when you can’t, to taking customer orders or making appointments, our team can give your business both the professional image it needs and the capacity to deal with all your calls for fraction of the cost of employing staff.

Our team will give your business the profession service and image that your and your callers expect with services including:

Virtual PA
Our professional team can answer as many or as few of your calls as you need. We can send full details of each call and your caller’s message either email or text message or even transfer selected calls though to your direct line or mobile. (read more +)

Remote Reception
Ensuring that all incoming calls are answered correctly and professionally, our staff act and work just as if they were sat in your front office. Calls can be transferred to the relevant department/person or a message can be taken and emailed to you. (read more +)

Call Overflow
Often working in conjunction with our remote reception service, call overflow means that no matter how busy your lines are, customers and callers are not lost. (read more +)

Customer Service
Carefully following your instructions, our team can field your customers’ enquiries, giving them the assistance they need to help them use your service or choose from your products. (read more +)

Advertising Response
Make sure that you don’t miss a single enquiry from your advertising and other marketing campaigns by letting us field your telephone enquiries. Our team will give your new leads all the information that they need about your products and services while making sure that you receive their full details to follow up their enquiry later. (read more +)

Order Line
Our experienced team can take your customers’ orders, giving you an inbound call centre for a fraction of the cost and without the commitment of employing staff yourself. (read more +)

Diary Management
If your business means that clients make appointments to see you, then it can be difficult to balance the time you spend in appointments with the time that you need to be available to take arrange other bookings. While you spend time with your existing clients, our team can answer your incoming calls and set appointments according to your schedule. Our secure online diary system lets both you and our operators use the same diary in real time for a truly practical remote service. (read more +)

Short Term/Holiday Cover
For when you require a call handling service for less than a month, easy to set up, it allows you (or a member of your staff) to be on holiday even if your business isn’t. (read more +)