Our call handling services provide a reliable and professional interface between your business and your clients. They can range from straightforward call answering and message forwarding to fully integrated inbound call handling solutions which provide order taking and customer service facilities to our clients.
Our expertise in business communications makes Connect the perfect partner to help your business grow or reduce costs while giving your customers the very best service. Our hugely diverse range of clients in the UK and overseas enjoy the benefits of our uniquely flexible call handling solutions which provide customers with a friendly and efficient first point of contact for a fraction of the cost of providing the same service in-house.
We have partnerships with the UK’s leading telephony providers to allow us to offer the most robust yet flexible telephony infrastructure, capable of handling ever-growing call volumes. Meanwhile, our internal systems have been specifically created to give our operators all the information that they need to manage each call to our clients’ individual requirements.
All our staff are UK based at our contact centre in Edinburgh. Unlike many other service providers we do not outsource any of our operations so all our customers’ calls are answered in the UK by well trained and continually monitored teams of experienced operators. We deliberately do not operate in a traditional call centre environment; instead, we pride ourselves on creating a friendly, reception-style environment that is reflected in the naturally warm and positive way in which our team greets every caller.
For more information on any part of our service or to find how Connect can work with your business, please call us on 0845 129 7869.