Medium and Larger Businesses

Our range of call handling services for medium and larger sized businesses gives your business all the advantages of additional call handling capacity but without the costs and commitment of employing additional staff or setting up a call centre.

Our advanced telephony infrastructure allows us to provide complete, seamless, end-to-end inbound call handling services from simple call handling and message forwarding to a specialist service specifically designed to meet your business requirements.

We take time to understand your business and your objectives to put together a service that meets the individual needs of both your business and your callers.

If your business needs to field incoming calls from customers, distributors or any other group of callers, we can provide the inbound call handling facilities your business needs, including:

• Remote Reception
  Ensures that all your incoming calls are answered and handled correctly no matter how many calls you receive. Remote Reception gives your business a receptionist or a backup to your existing reception arrangements for just a fraction of the cost of employing a new member of staff. (read more+)

• Call Overflow
  No matter how busy your team is, you customers and other callers will always be able to speak to a person rather than a recorded message. Can be used in conjunction with your existing set-up to ensure no calls are missed. (read more+)

• Customer Service
  We can provide you with a team of professional and competent operators to staff your customer service lines. Our systems allow us to identify and categorise your calls for reporting purposes as well as to direct them to the most suitable individual or team. (read more+)

• Marketing Response
  Whether you need us to take and process customer orders or simply take the callers’ details and pass them to you for your attention, we can put together the service you need ensuring you don't miss a single enquiry. (read more+)

• Order Line
  For a fraction of the price of emplying your own staff, we give your business an inbound call centre to ensure that all your customers’ calls are answered and their orders taken. (read more+)