Case Studies

Online motorcycle equipment retailer :
Our client is a leading worldwide supplier of innovative and stylish motorcycle equipment and clothing including the prestigious Belstaff and Roof ranges. As their main sales channel is online, out client has have used Connect Call Answering for the past four years to provide a single point of contact and customer service facility for their customers. Stock enquiries, telephone orders and returns issues are all handled by our team with each customer's call being reported back to our client for product dispatch etc as required.

Major firm of solicitors :
Our client is a major UK firm of solicitors with offices all over the UK. Although each of their offices has its own receptionist or reception team, the volume of calls coming to them was often so great that callers were meeting an engaged tone or giving up when their call went unanswered. Now, whenever their in-house team is busy, calls are diverted to us to. We greet customers, take their details and then transfer their call to the correct individual or department. If the correct person is unavailable, our team emails the caller's details and message to them for their attention when they are free.

Major estate agency and letting management chain :
Our client is a well established estate and letting agency with offices in Leeds, Manchester, Wakefield and Bradford. Their agents are focused on delivering and individual service to their clients and so spend a good deal of their time out of the office with potential and existing customers. To help keep the agents in each area in touch with their office and incoming enquiries, for the past 4 years Connect has been the first line of contact for new clients. Depending on the nature of the enquiry, our team can transfer calls to the relevant agent, put an enquiry to them by email or text, or provide information on properties to the caller using information supplied by our client.

Doctors and Medical Practitioners- various :
Connect provides a link between many independent medical professionals and their patients. Our team makes and confirms appointments for patients with specialists based on their existing diary commitments and the individual needs of each case. A you would expect, every call is handled with sensitivity and discretion.

Mortgage Consultants and Independent Financial Advisors- various :
A number of our clients are self employed mortgage consultants who work either independently or with a number of partners to provide mortgage and investment advice to clients. While our they are meeting with clients or consulting with financial institutions, our team fields their incoming calls to ensure that they do not miss new enquiries and to give their existing customers a friendly, reliable point of contact.